Delete your account
This page is for the Yed Idem app, published by Woro Group Inc. for Yed Idem Inc., and for your account on yedidem.ca. Deleting your account removes your profile and answers at once. We keep only what tax rules need from your orders, and a scrambled copy of your email that shows what you agreed to.
Delete it in the app
- Open Profile and settings, then Delete account.
- Sign in again, so we know it’s you.
- Save your photos first if you want them: they’re only on your phone, and they go with the account.
- Confirm. Your account is deleted at once, and we email you when it’s done.
Never signed in? Profile and settings, then Delete this phone’s data, removes your scan readings and choices.
What’s deleted
- Your sign-in: your email, and the link to Apple or Google. If you used Apple, deleting in the app also disconnects us from your Apple ID. You can do it yourself too, in your Apple ID settings under Sign in with Apple.
- Your hair profiles and their history, your children’s too.
- Your quiz answers, scan readings and check-ins.
- Your choices about photos and email, your reminders and your notification settings.
- Your referral link and any unused referral credit.
- Your newsletter sign-up.
- Your subscriptions, and the card saved for them.
- Your photo backups, once backups arrive in January.
- Your name on your reviews. The reviews stay, without it.
What we keep, and why
| What | How long | Why |
|---|---|---|
| Your orders and payments: products, prices, address, email | 6 years after the end of the tax year of the order | The Canada Revenue Agency requires it |
| Copies in our nightly backups | Until they expire, within 30 days | Backups can’t be edited one person at a time |
| A scrambled copy of your email, with what you agreed to and when you unsubscribed | 3 years | Canada’s anti-spam law puts the proof of consent on us, and it keeps your address off our lists |
The orders we keep are cut off from your profile and lose the hair details printed on their insert cards and any “Matched for” name. We use them only for tax and questions about those orders. Stripe, our payment processor, keeps its own records of your payments, as the law requires of it.
No account?
If you ordered as a guest or joined the waitlist, write to hello@yedidem.ca from that email. We’ll delete what we hold, apart from orders kept for tax, within 30 days and usually much sooner.