Reviews policy
Who can review
Only customers who bought the product. About 3 weeks after delivery, we email a link to review each product in the order. One review per product per order. No one who works with Yed Idem, or their family, reviews our products.
No rewards for reviews
We never pay, discount or give anything for a review, good or bad. Every review is the customer’s own.
What we show
Every rating, from 1 to 5 stars. A product’s rating is the plain average of all its ratings, shown with how many there are. We don’t hold back a review because it’s critical, and we check every review the same way, whatever its rating.
Your review shows your first name and the first letter of your last name, unless you choose another name. If you tick the box, it also shows your hair type and how you wear your hair, so others can find reviews like their own.
What we take out
We remove only these parts of a review, and mark where we did:
- Personal details, such as a full name, email, address or phone number, yours or anyone else’s.
- Medical claims. We treat what a review on our site says about a product as our own claim, and a cosmetic may not claim a medical effect. So we take out any line saying an oil had one. The rest of the review and its rating stay.
- Abuse, such as hate, threats, harassment or anything sexual.
- Links and ads, and reviews of something other than the product. We answer those by email instead.
If what’s left of a review says nothing, we keep its rating and show no text.
If you had a reaction
Tell us in your review, or write to us. We’ll get in touch to help, and your review stays up. Reactions matter to everyone choosing an oil.
The extra questions
The review email also asks three short questions about feel, scent and any irritation. Your answers go to your hair profile, never on the page. We read them to learn how each oil suits people; for now they don’t change your match.
Changing your mind
You can edit or delete your review at any time: write to us. If you delete your account, your reviews stay without your name, unless you ask us to delete them too.
When reviews appear
We read every review from the start. Reviews will show on product pages from March 2027, and we’ll update this page when they do.