Terms of sale

Last updated 29 October 2026.

Ces conditions sont aussi offertes en français.

Who you’re buying from

These terms apply to every order on yedidem.ca and in the Yed Idem app. They add to your rights under your province’s consumer protection laws and never take any away.

Ordering

You must be 18 or over, with a delivery address in Canada.
You can order up to 3 of each product per order, while its batch lasts.
Before you pay, your bag and checkout show each product, its price, the total, and the dates it ships by and arrives by. You can change or remove anything until you pay.
Your order is accepted once your payment goes through. We then email you a copy of it, with these terms.
If we can’t fill your order, for example because the last bottle sold a moment before, we refund you in full and tell you why.

Prices and payment

Prices are in Canadian dollars. A 50 mL oil is C$29, the Pre-Wash Melt C$24, and any two 50 mL oils together C$52.
Shipping is free on every order.
We’re a small supplier under Canada’s and Quebec’s tax rules, so we don’t charge GST, HST or QST yet. If that changes, our prices will show the tax before you pay.
You pay by card through Stripe, when you order.

Pre-orders and delivery

We make each batch by hand, so each product shows the date its order ships by. The first batch ships by 15 December 2026. We ship with Canada Post Expedited Parcel to the address you give at checkout. Each order also shows the date it arrives by: 31 December 2026 for the first batch, and 10 business days after the ships-by date for later ones.

If your order can’t ship by its date, we email you the new date before the old one passes. You can then cancel for a full refund in one click, or wait.

Cancelling before it ships

You can cancel any order for a full refund until it ships, except a gift code, which is final once paid. Reply to your order email or write to us. If we’ve emailed you about a delay, its link cancels in one click. We refund the card you paid with within 15 days, and usually within 2 business days. Anything a gift code paid goes back on the code. A store credit is never our answer to a cancellation.

The law also lets you cancel if your order hasn’t arrived within 30 days of its arrives-by date. If we haven’t refunded you within 15 days of a cancellation, you can ask your credit card company to reverse the charge.

Returns and swaps

Your first order: if your oil isn’t right for you, you can swap it once, within 30 days of delivery, even opened. You get another oil we match: the other way your result showed, or a new match after a few questions. We send the new oil free, and you keep the first bottle.
Unopened products, from any order: return them within 30 days of delivery for a refund. You pay the return shipping, and we refund you within 15 days of receiving them.
Damaged or wrong: if something arrives damaged or isn’t what you ordered, tell us as soon as you can, with a photo. We send a new one at our cost, or refund you if we can’t replace it.
A gift: the swap goes to the person who received it.

These promises add to the law’s warranties, such as that what you buy is fit for its use. They never replace them.

Subscriptions

What you get. Men’s, Women’s and Gentle, the two Hair & Scalp Oils, and the Pre-Wash Melt come by subscription at 15% off: C$24.65 for an oil, C$20.40 for the Pre-Wash Melt. The oils come every 10, 12 or 14 weeks, Curl Hair & Scalp every 12, 14 or 16, and the Pre-Wash Melt every 6, 7 or 8.

How it runs. We charge your first order when you place it, and save your card with Stripe for the next ones. Your next order is due one interval after your first ships. We charge each order on its order date, then ship it.

Before each order. We email you 7 days ahead, ask whether anything has changed, and show the last day for changes. If your answers change your match, we tell you what changed and why, and the new oil ships only once you agree. Otherwise we skip that order. If you don’t answer, a Men’s or Women’s order waits, uncharged, until you do, and we remind you once; other oils ship as they are.

Skip, delay, change or cancel. In the app (once it’s out), in your account on our site (from January), through the link in any subscription email, or on our cancel page. Changes close 3 days before an order date, so we can pack it. After that, you can still cancel that order for a full refund until it ships. Cancelling takes two taps, needs no reason, and we email you to confirm.

If we need to change your subscription, such as its price or its product, we email you at least 30 days ahead. The change applies only if you agree. If you don’t, your subscription ends with nothing more charged.

If your oil is sold out when an order is due, we pause your subscription until the next batch and tell you. We never charge for an order we can’t ship.

If a payment fails, our payment processor tries again over the next 2 weeks, and we email you a link to update your card. If it still fails, we skip that order, keep your subscription and tell you.

A gift code can pay for a first subscription order. If it pays all of it, we ask you right after checkout for a card for the next orders, and charge nothing. Without a card the subscription doesn’t start, and we tell you.

Gift codes

Two codes: one oil (C$29), worth any one product; and a duo (C$52), worth any two 50 mL oils. Shipping is free.
No expiry and no fees. A code isn’t exchanged for cash, except a balance of C$5 or less, which we refund on request.
Final once paid: a gift code can’t be cancelled or refunded once it’s paid.
One code per order: a gift code doesn’t combine with another code.
What’s left stays: whatever an order doesn’t use stays on the code for your next one, and never expires. If a product is sold out, the code waits for it.
To check a code and its balance, enter it in your bag.
Lost a code? Write to us and we’ll send it again to the buyer or the recipient.
The recipient’s email is used only to send the gift on its date, then deleted.

Referrals

How it works: share your link. Your friend gets C$10 off their first order. When it ships, you get a C$10 credit code.
Your credit never expires unless you delete your account. It can be used once, by whoever holds the code, and isn’t exchanged for cash. One code per order, so it doesn’t combine with another code.
Say you get a credit whenever you share your link publicly, before the link and in the language of your post. For example: “I get C$10 off if you order with my link.”
Please don’t send your link to people you don’t know, say the oils do anything medical, buy ads with your link, or use it for your own orders. We may cancel credits earned that way.
We may change or end the program for new referrals. Credits already earned stay good.

Using our oils

Our oils are cosmetics, and none is for children under 3. Follow the directions and cautions on the label and the product’s page. The quiz suggests an oil; the choice is yours. Nothing on our site or in the app is medical advice: for anything medical, ask a doctor or pharmacist.

If something goes wrong

Write to us first: we’ll try to put it right. These terms are governed by Ontario’s laws and those of the province you live in, and you keep every protection your province gives you. You can always go to court or to your province’s consumer protection office.

Changes to these terms

The terms in force when you order apply to that order. If we change them, we post the new version here with its date. For subscriptions, see “If we need to change your subscription”.