FAQ

Every order shows its ships-by date before you pay. We make each batch by hand: the first ships by 15 December 2026 and arrives by 31 December.

When you order. Each batch is paid for by its pre-orders.

Yes, for a full refund, any time before your order ships. Reply to your confirmation email, or write to us.

Free, on every order. More on the shipping page.

Not yet.

We’re a small supplier under Canada’s and Quebec’s tax rules, so we don’t charge GST, HST or QST yet. There’s no tax to add at checkout.

Up to 3 of each product per order, while the batch lasts.

You save 15%: C$24.65 an oil, C$20.40 the Pre-Wash Melt. We charge your first order when you place it. The next one comes one interval after your first ships.

Men’s, Women’s and Gentle, the two Hair & Scalp Oils, and the Pre-Wash Melt. The oils come every 10, 12 or 14 weeks, Curl Hair & Scalp every 12, 14 or 16, and the Pre-Wash Melt every 6, 7 or 8.

Yes. We email you 7 days before each order and ask whether anything has changed. Changes close 3 days before the order date.

Yes, in a couple of taps, from the links in our emails or our cancel page, and in the app once it’s out. Cancelling needs no call and no reason, and we email you to confirm.

We pause your subscription until the next batch and tell you. We never charge for an order we can’t ship.

Within 30 days of delivery, you can swap it once for another oil we match, even opened. We send the new oil free, and you keep the first bottle.

Yes, within 30 days of delivery, for a refund. You pay the return shipping.

Email us a photo and we’ll send a new one at our cost, or refund you if we can’t. The terms of sale have the details.

A one-oil code (C$29) or a duo code (C$52), and shipping is free. Your friend takes the quiz, then uses the code on the oil they’re matched to, or any other.

Never, and there are no fees. What an order doesn’t use stays on the code for the next one.

We email it on the date you choose, or you print a card. You can add a message.

Yes. Tick “This is a gift” in your bag, add a gift message, and enter their address at checkout. The packing slip shows no prices.

Share your link. Your friend gets C$10 off their first order. When it ships, you get a C$10 credit that never expires, unless you delete your account.

Yes, when you share your link publicly, for example “I get C$10 off if you order with my link”. We give you a line to copy.

No, one code per order.

From age 3, the quiz matches Sheer, which has no scent added, or no oil. Under 3, no oil: please ask a pharmacist or doctor.

Only Men’s and Women’s have essential oils, and only Men’s has saw palmetto. When the quiz would match one of them, it asks about pregnancy and matches Gentle instead, which has neither. If you’re unsure, ask your doctor or midwife.

No oil in the range has a nut oil such as sweet almond, kukui or tamanu. Argan and coconut aren’t counted as nut oils, but if you’ve reacted to either, check the full list on the product’s page and ask your doctor.

Tell the quiz: it matches only oils with no essential oils. If an oil doesn’t agree with you, stop using it and see our contact page.

100% plant-based ingredients. Each product’s page lists every ingredient in order of weight.

Men’s and Women’s get their scent only from essential oils. The other eight have no scent added.

Each product’s page says, at the dose on the label. Every bottle carries its batch code and best-before date.

No. You can check out as a guest. Once our app is out, you can sign in to it with the email you ordered with.

Health answers, never. Your other answers only if you tick “Save my answers” or have an account; otherwise they wait 30 days with your order, then are deleted.

No ad trackers, no tracking cookies, and we never sell your details. The privacy policy lists who helps us run the shop and where.

In the app, or on the delete your account page.